Complete IT Solutions
Introduction
At Ardent Flame we are more than just a consultant you bring in when things break, we are an IT Management firm. This means that we are your proactive partner, and single point of contact, for anything technologically related. At Ardent Flame see part of our job to empower you to spend as much time as possible on the things you do best. With this goal in mind, we have spent over a year in development and testing of our CIS (Complete IT Solution). Our CIS combines a proven foundation for your information technology system, with a highly customized set-up to fit your business needs. We will provide you with more freedom to spend time on your business, or doing the things you love.
A Solid Foundation
As an IT Management firm, part of every office we manage, we will provide:
Set-up, Configuration and Training
- Preform a detailed needs analysis
- Physically install all hardware into your office
- Seamlessly migrate your old filesystem onto your new solution
- Configuration of your server system and client computers
- Configuration of mobile devices
- Provide a minimum of two four hour training sessions & access to all on-line resources
- Detailed site infrastructure documentation
- Training Incidents Doubled for 1st 3-months of Service!
Regular Services & Maintenance
- Kerio (Microsoft Exchange alternative groupware which supports the ActiveSync protocol)
- Nightly on-site back-ups
- Nightly back-ups to our data center
- Modern Web-site and Web Marketing Strategizing and Reporting
- CMS (Content Management System) Licensing
- Web Hosting
- Secure Remote Access to Office over VPN
- Routine Firewall/Intrusion Checks
- Routine Log Monitoring
- Network Logs
- Server Logs
- Console Logs
- Access Logs
- File-share Logs
- Routine Database Checks
- Software Update Testing and Deployment
- Unlimited Support
- Minimum of 3 1-hour Training Sessions/month
- 3-hour Guaranteed 9-5 M-F Response Time (Next Business Day Response after-hours, weekends, and holidays; after-hours support available)
- Monthly Domain Reporting
Free Services!
- Free High-speed Internet Access
- Free VoIP Telephone Line
- Free Domain Registration and Management
